{"presentation":{"slides":[{"elements":[{"x":3.7878787878787876,"y":18.726591760299627,"width":92.8030303030303,"height":13.108614232209739,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"

Use an email subject line that clearly tells the recipient about the content of the email<\/li>\n<\/ul>\n"},"subContentId":"02ba7416-7ccf-414e-bc4e-d18d2c4f687d","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"alwaysDisplayComments":true,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":"
For example, a title like \u201cNew Promotional Materials\u201d might be too vague if you have several promotions running at the same time, instead try \u201cSpring 2018 Housewares Promotion.\u201d<\/p>\n"},{"x":3.7878787878787876,"y":29.962546816479403,"width":92.8030303030303,"height":13.108614232209739,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
- Create a short, concise message that uses proper grammar and spelling<\/li>\n<\/ul>\n"},"subContentId":"cce5b21e-c14d-4646-8315-af27e05f208b","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"alwaysDisplayComments":true,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":"
  Use spell-check to be sure all words are spelled correctly. Use uppercase (ABC) and lowercase (abc) letters as grammar dictates.<\/p>\n"},{"x":3.7878787878787876,"y":41.19850187265918,"width":92.8030303030303,"height":13.108614232209739,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
  - Proofread carefully<\/li>\n<\/ul>\n"},"subContentId":"e2507c60-bd0f-47fe-b534-59b35071daf1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"alwaysDisplayComments":true,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":"
    Look for missing words or extra negatives (such as 'not'), which make your meaning the opposite of what you intend.<\/p>\n"},{"x":3.7878787878787876,"y":52.434456928838955,"width":92.8030303030303,"height":13.108614232209739,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
    - Use email, text messages, and instant messages when appropriate, according to your company\u2019s practices<\/li>\n<\/ul>\n"},"subContentId":"00333c96-3410-4a66-8aa3-49612e8d91bd","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"alwaysDisplayComments":true,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":"
      Use text messages and instant messages with your customers only when you need to communicate brief, factual information, such as to confirm meeting date, time, and\/or location.<\/p>\n","backgroundOpacity":0},{"x":5.681818181818182,"y":7.490636704119851,"width":34.090909090909086,"height":11.235955056179776,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
      Things you should <\/em><\/span>do:<\/h2>\n"},"subContentId":"0b67d988-0b11-4e47-8838-02139b46aed9","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":3.7878787878787876,"y":63.67041198501873,"width":92.8030303030303,"height":13.108614232209739,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
      \n\t
      Use social networking sites to join the conversation and add value<\/li>\n<\/ul>\n"},"subContentId":"f5f08a83-1885-4937-b494-6b1eed660d7a","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"alwaysDisplayComments":true,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":"
      You can build your personal brand by creating a blog or joining a professional conversation on social networking sites such as Twitter or Facebook.<\/p>\n"},{"x":49.24242424242424,"y":89.88764044943821,"width":49.43181818181818,"height":8.98876404494382,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
      Use the arrow below to view Slide 2 - for advice on things you shouldn<\/strong>'t do.<\/em><\/span><\/p>\n"},"subContentId":"baaa606e-dfad-42e4-aeb0-fbe243342e08","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}],"slideBackgroundSelector":{}},{"elements":[{"x":3.7878787878787876,"y":18.726591760299627,"width":92.8030303030303,"height":13.108614232209739,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
      \n\t
      Don't use all capital letters in an email<\/li>\n<\/ul>\n"},"subContentId":"02ba7416-7ccf-414e-bc4e-d18d2c4f687d","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"alwaysDisplayComments":true,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":"
      It will appear that you are shouting or angry.<\/p>\n"},{"x":3.7878787878787876,"y":29.962546816479403,"width":92.8030303030303,"height":13.108614232209739,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
      \n\t
      Don\u2019t use 'Reply to All' unless it\u2019s absolutely necessary that all the recipients see your response<\/li>\n<\/ul>\n"},"subContentId":"cce5b21e-c14d-4646-8315-af27e05f208b","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"alwaysDisplayComments":true,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":"
      Be selective to avoid mailbox overload. If you use 'Reply all', check which names are in the To<\/em> and cc<\/em> fields ('cc' = copy), and use your judgement about who needs to be included in your email.<\/p>\n"},{"x":3.784715909090909,"y":41.235955056179776,"width":85.22727272727272,"height":13.108614232209739,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
      \n\t
      Don\u2019t send an email, text message, or instant message when you are angry or in an extreme emotional state.<\/li>\n<\/ul>\n"},"subContentId":"e2507c60-bd0f-47fe-b534-59b35071daf1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"alwaysDisplayComments":true,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":"
      Take the time to think about what you send, because you can\u2019t take it back after it\u2019s sent.<\/p>\n"},{"x":3.7878787878787876,"y":56.17977528089888,"width":92.8030303030303,"height":13.108614232209739,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
      \n\t
      Don\u2019t use abbreviations like \u201cur\u201d (= \"you are\") and \u201c2b\u201d (= \"to be\")<\/li>\n<\/ul>\n"},"subContentId":"00333c96-3410-4a66-8aa3-49612e8d91bd","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"alwaysDisplayComments":true,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":"
      This is not appropriate language for business communication. It\u2019s easy to forget to adjust our language for professional purposes since we use electronic communication methods with friends and acquaintances.<\/p>\n"},{"x":5.680827886710239,"y":7.491032258064516,"width":38.12636165577342,"height":11.18279569892473,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
      Things you shouldn't <\/em><\/span>do:<\/h2>\n"},"subContentId":"0b67d988-0b11-4e47-8838-02139b46aed9","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""},{"x":3.7878787878787876,"y":67.41573033707866,"width":92.8030303030303,"height":13.108614232209739,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
      \n\t
      Don\u2019t use company email, text message, or instant message accounts to send personal correspondence<\/li>\n<\/ul>\n"},"subContentId":"f5f08a83-1885-4937-b494-6b1eed660d7a","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"alwaysDisplayComments":true,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":"
      All communication that takes place on company hardware and servers is property of the company.<\/p>\n"},{"x":3.7878787878787876,"y":78.65168539325843,"width":92.8030303030303,"height":13.108614232209739,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
      \n\t
      Don\u2019t use text messages, instant messages, or social networks to communicate information such as pricing, proposals, reports and service agreement.<\/li>\n<\/ul>\n"},"metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"1dd4d054-1750-41e4-aa5c-5d40e2b31376"},"alwaysDisplayComments":true,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":"
      This sort of company information should be sent using a more formal method.<\/p>\n"}],"slideBackgroundSelector":{}},{"elements":[{"x":22.727272727272727,"y":26.217228464419478,"width":54.92424242424242,"height":48.68913857677903,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"
      Acknowledgement<\/strong><\/p>\n\n
      This material was adapted from Using the right communication channel<\/em>, by Robert Danielson, provided by Lumen Learning, published under a CC-BY Attribution<\/a> licence.<\/p>\n\n
      https:\/\/courses.lumenlearning.com\/wmopen-businesscommunicationmgrs\/chapter\/internal-emails-and-memos\/<\/a><\/p>\n"},"subContentId":"57f7dbaa-9958-45b8-9519-47da7ab6c21a","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}],"slideBackgroundSelector":{}}],"keywordListEnabled":true,"globalBackgroundSelector":{"fillGlobalBackground":"#ffffff"},"keywordListAlwaysShow":false,"keywordListAutoHide":false,"keywordListOpacity":90},"override":{"activeSurface":false,"hideSummarySlide":false,"summarySlideSolutionButton":false,"summarySlideRetryButton":false,"enablePrintButton":true,"social":{"showFacebookShare":false,"facebookShare":{"url":"@currentpageurl","quote":"I scored @score out of @maxScore on a task at @currentpageurl."},"showTwitterShare":false,"twitterShare":{"statement":"I scored @score out of @maxScore on a task at @currentpageurl.","url":"@currentpageurl","hashtags":"h5p, course"},"showGoogleShare":false,"googleShareUrl":"@currentpageurl"}},"l10n":{"slide":"Slide","score":"Score","yourScore":"Your Score","maxScore":"Max Score","total":"Total","totalScore":"Total Score","showSolutions":"Show solutions","retry":"Retry","exportAnswers":"Export text","hideKeywords":"Hide sidebar navigation menu","showKeywords":"Show sidebar navigation menu","fullscreen":"Fullscreen","exitFullscreen":"Exit fullscreen","prevSlide":"Previous slide","nextSlide":"Next slide","currentSlide":"Current slide","lastSlide":"Last slide","solutionModeTitle":"Exit solution mode","solutionModeText":"Solution Mode","summaryMultipleTaskText":"Multiple tasks","scoreMessage":"You achieved:","shareFacebook":"Share on Facebook","shareTwitter":"Share on Twitter","shareGoogle":"Share on Google+","summary":"Summary","solutionsButtonTitle":"Show comments","printTitle":"Print","printIngress":"How would you like to print this presentation?","printAllSlides":"Print all slides","printCurrentSlide":"Print current slide","noTitle":"No title","accessibilitySlideNavigationExplanation":"Use left and right arrow to change slide in that direction whenever canvas is selected.","accessibilityCanvasLabel":"Presentation canvas. Use left and right arrow to move between slides.","containsNotCompleted":"@slideName contains not completed interaction","containsCompleted":"@slideName contains completed interaction","slideCount":"Slide @index of @total","containsOnlyCorrect":"@slideName only has correct answers","containsIncorrectAnswers":"@slideName has incorrect answers","shareResult":"Share Result","accessibilityTotalScore":"You got @score of @maxScore points in total","accessibilityEnteredFullscreen":"Entered fullscreen","accessibilityExitedFullscreen":"Exited fullscreen"}}

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