{"presentation":{"slides":[{"elements":[{"x":5.675511363636364,"y":15.0187265917603,"width":87.12121212121211,"height":74.90636704119851,"action":{"library":"H5P.AdvancedText 1.1","params":{"text":"

The ritual of conversation - practice exercises <\/span><\/h3>\n\n
Put your learning into practice by identifying the sorts of words and actions that fit into each stage of the ritual.<\/span><\/p>\n\n
Each exercise gives you five elements of a workplace conversation. Drag and drop the elements into the appropriate stage of the conversation.<\/span><\/p>\n\n
Note that these aren't meant to be complete conversations - just some typical elements that introduce each stage.<\/span><\/p>\n\n
<\/p>\n\n
Click on the grey bar or the arrow below to move through the three exercises.<\/em><\/span><\/p>\n"},"subContentId":"6c795610-f87e-487e-9810-981133fc9a9d","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}],"slideBackgroundSelector":{}},{"elements":[{"x":3.7878787878787876,"y":3.7453183520599254,"width":94.69696969696969,"height":96.25468164794007,"action":{"library":"H5P.DragText 1.8","params":{"taskDescription":"
1. Expressing concerns<\/em><\/p>\n","overallFeedback":[{"from":0,"to":40,"feedback":"Looks like you found this one difficult. Have another look at the learning materials and try again."},{"from":41,"to":80,"feedback":"Good work- but have a think about why your answer was different from the suggested answer and try again."},{"from":81,"to":100,"feedback":"Well done!"}],"checkAnswer":"Check","tryAgain":"Retry","showSolution":"Show solution","dropZoneIndex":"Drop Zone @index.","empty":"Drop Zone @index is empty.","contains":"Drop Zone @index contains draggable @draggable.","ariaDraggableIndex":"@index of @count draggables.","tipLabel":"Show tip","correctText":"Correct!","incorrectText":"Incorrect!","resetDropTitle":"Reset drop","resetDropDescription":"Are you sure you want to reset this drop zone?","grabbed":"Draggable is grabbed.","cancelledDragging":"Cancelled dragging.","correctAnswer":"Correct answer:","feedbackHeader":"Feedback","behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"instantFeedback":false},"scoreBarLabel":"You got :num out of :total points","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again.","textField":"Initiation: Eye contact\nPreview: 'Interesting meeting yesterday.'\nTalking point(s): 'I was worried about the suggestion to streamline the sales process.'\nFeedback: 'What did you think?'\nClosing: 'Shall we make time to have a proper chat about it tomorrow?'"},"subContentId":"df45d209-c1d2-40b5-879d-0b07a09e9dcd","metadata":{"contentType":"Drag Text","license":"U","title":"Expressing concerns"}},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}],"slideBackgroundSelector":{}},{"elements":[{"x":3.7878787878787876,"y":3.7453183520599254,"width":94.69696969696969,"height":96.25468164794007,"action":{"library":"H5P.DragText 1.8","params":{"taskDescription":"
2. Looking for a new opportunity<\/em><\/p>\n","overallFeedback":[{"from":0,"to":40,"feedback":"Have another look at the learning materials and try again."},{"from":41,"to":80,"feedback":"Good try - have another go when you have had a think about the answers."},{"from":81,"to":100,"feedback":"Well done!"}],"checkAnswer":"Check","tryAgain":"Retry","showSolution":"Show solution","dropZoneIndex":"Drop Zone @index.","empty":"Drop Zone @index is empty.","contains":"Drop Zone @index contains draggable @draggable.","ariaDraggableIndex":"@index of @count draggables.","tipLabel":"Show tip","correctText":"Correct!","incorrectText":"Incorrect!","resetDropTitle":"Reset drop","resetDropDescription":"Are you sure you want to reset this drop zone?","grabbed":"Draggable is grabbed.","cancelledDragging":"Cancelled dragging.","correctAnswer":"Correct answer:","feedbackHeader":"Feedback","behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"instantFeedback":false},"scoreBarLabel":"You got :num out of :total points","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again.","textField":"Initiation: 'It's cold today, isn't it?'\nPreview: 'I heard that your section's pretty busy at the moment, with the new contract coming in.'\nTalking point(s): 'I was wondering if you need any help with it - I'm hoping to work some more in that area.'\nFeedback: 'How much time would you have available to give us?'\nClosing: 'I'll think about it and let you know.'"},"subContentId":"df45d209-c1d2-40b5-879d-0b07a09e9dcd","metadata":{"contentType":"Drag Text","license":"U","title":"Offering help"}},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}],"slideBackgroundSelector":{}},{"elements":[{"x":3.7878787878787876,"y":7.490636704119851,"width":94.69696969696969,"height":85.0187265917603,"action":{"library":"H5P.DragText 1.8","params":{"taskDescription":"
3. Asking for help<\/em><\/p>\n","overallFeedback":[{"from":0,"to":40,"feedback":"Have another look at the learning materials and try again."},{"from":41,"to":80,"feedback":"Good work - but think about why some of your answers differ and try again."},{"from":81,"to":100,"feedback":"Well done!"}],"checkAnswer":"Check","tryAgain":"Retry","showSolution":"Show solution","dropZoneIndex":"Drop Zone @index.","empty":"Drop Zone @index is empty.","contains":"Drop Zone @index contains draggable @draggable.","ariaDraggableIndex":"@index of @count draggables.","tipLabel":"Show tip","correctText":"Correct!","incorrectText":"Incorrect!","resetDropTitle":"Reset drop","resetDropDescription":"Are you sure you want to reset this drop zone?","grabbed":"Draggable is grabbed.","cancelledDragging":"Cancelled dragging.","correctAnswer":"Correct answer:","feedbackHeader":"Feedback","behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"instantFeedback":false},"scoreBarLabel":"You got :num out of :total points","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again.","textField":"Initiation: 'Hi Anna!'\nPreview: 'I wonder if you've got any time to help me, please?'\nTalking point(s): 'I'm trying to edit this video and I can't get it to work - have you used this software before?'\nFeedback: 'When do you need it done by? I'm quite busy today.'\nClosing: 'Send me an email with the link and I'll try and look at it tomorrow."},"subContentId":"df45d209-c1d2-40b5-879d-0b07a09e9dcd","metadata":{"contentType":"Drag Text","license":"U","title":"Asking for help"}},"alwaysDisplayComments":false,"backgroundOpacity":0,"displayAsButton":false,"buttonSize":"big","goToSlideType":"specified","invisible":false,"solution":""}],"slideBackgroundSelector":{}}],"keywordListEnabled":true,"globalBackgroundSelector":{},"keywordListAlwaysShow":false,"keywordListAutoHide":false,"keywordListOpacity":90},"override":{"activeSurface":false,"hideSummarySlide":false,"summarySlideSolutionButton":true,"summarySlideRetryButton":true,"enablePrintButton":false,"social":{"showFacebookShare":false,"facebookShare":{"url":"@currentpageurl","quote":"I scored @score out of @maxScore on a task at @currentpageurl."},"showTwitterShare":false,"twitterShare":{"statement":"I scored @score out of @maxScore on a task at @currentpageurl.","url":"@currentpageurl","hashtags":"h5p, course"},"showGoogleShare":false,"googleShareUrl":"@currentpageurl"}},"l10n":{"slide":"Slide","score":"Score","yourScore":"Your Score","maxScore":"Max Score","total":"Total","totalScore":"Total Score","showSolutions":"Show solutions","retry":"Retry","exportAnswers":"Export text","hideKeywords":"Hide sidebar navigation menu","showKeywords":"Show sidebar navigation menu","fullscreen":"Fullscreen","exitFullscreen":"Exit fullscreen","prevSlide":"Previous slide","nextSlide":"Next slide","currentSlide":"Current slide","lastSlide":"Last slide","solutionModeTitle":"Exit solution mode","solutionModeText":"Solution Mode","summaryMultipleTaskText":"Multiple tasks","scoreMessage":"You achieved:","shareFacebook":"Share on Facebook","shareTwitter":"Share on Twitter","shareGoogle":"Share on Google+","summary":"Summary","solutionsButtonTitle":"Show comments","printTitle":"Print","printIngress":"How would you like to print this presentation?","printAllSlides":"Print all slides","printCurrentSlide":"Print current slide","noTitle":"No title","accessibilitySlideNavigationExplanation":"Use left and right arrow to change slide in that direction whenever canvas is selected.","accessibilityCanvasLabel":"Presentation canvas. Use left and right arrow to move between slides.","containsNotCompleted":"@slideName contains not completed interaction","containsCompleted":"@slideName contains completed interaction","slideCount":"Slide @index of @total","containsOnlyCorrect":"@slideName only has correct answers","containsIncorrectAnswers":"@slideName has incorrect answers","shareResult":"Share Result","accessibilityTotalScore":"You got @score of @maxScore points in total","accessibilityEnteredFullscreen":"Entered fullscreen","accessibilityExitedFullscreen":"Exited fullscreen"}}

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