{"content":[{"content":{"params":{"text":"

Scenario<\/h2>\n\n
Soraya is an employee who was absent from work yesterday under her company\u2019s \u2018dependency leave\u2019 scheme, which allows staff to take time off work in an emergency to look after family members.<\/p>\n\n
Paul, her manager, is required to monitor staff absences and is concerned that Soraya has already taken several days off work for family emergencies in the last few months. He decides to hold a meeting with Soraya to discuss the situation.<\/p>\n"},"library":"H5P.AdvancedText 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"cea91b72-142b-480c-a290-4bbd6037e608"},"useSeparator":"auto"},{"content":{"params":{"text":"

Task 1: Learning journal activity<\/h2>\n\n
Spend about 10 minutes considering the following questions and noting your ideas in your learning journal:<\/p>\n\n
\n\t
How you would approach this conversation with Soraya if you were her manager?<\/li>\n\t
How would you expect her to react if you took this approach?<\/li>\n<\/ul>\n"},"library":"H5P.AdvancedText 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"28580e2b-c74e-4bec-9f2e-40cb38fa4778"},"useSeparator":"auto"},{"content":{"params":{"text":"
Task 2: The 'bad' manager video<\/h2>\n\n
Watch the following video (4:38 minutes), which illustrates how the conversation can escalate into a conflictual situation because of the approach the manager takes and the employee's reaction to it.<\/p>\n\n
\n\t
Use the questions that appear in the video to reflect on the situation and how it could be managed more successfully.<\/li>\n\t
When you have completed your own reflection on a question, click the Hint<\/strong> button on the screen for a suggested answer.<\/li>\n\t
Write your thoughts in your learning journal if you wish.<\/li>\n\t
Click the Play<\/strong> arrow to restart the video once you have finished reading the suggested answer.<\/li>\n\t
Replay the video as many times as you wish to support your reflection.<\/li>\n\t
Also consider how the rituals of conversation<\/a> are used in this situation.<\/li>\n\t
If you are not able to watch the video, or if you find it hard to understand the spoken English, you can use the written summary of the scenario instead. Provide link<\/span><\/li>\n<\/ul>\n\n
Note that the two videos used for this learning challenge are set in an office in the United Kingdom, so be aware that communication styles, assumptions and expectations may be different from those in your own culture. Feel free to comment on these differences in your learning journal and in the discussion forum at the end.<\/p>\n"},"library":"H5P.AdvancedText 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"81e33dea-664f-4e24-b4b9-23dc8670eeb0"},"useSeparator":"auto"},{"content":{"params":{"interactiveVideo":{"video":{"startScreenOptions":{"title":"Interactive Video","hideStartTitle":false},"textTracks":{"videoTrack":[{"label":"Subtitles","kind":"subtitles","srcLang":"en"}]},"files":[{"path":"https:\/\/www.youtube.com\/watch?v=irXA51M_K-U","mime":"video\/YouTube","copyright":{"license":"U"}}]},"assets":{"interactions":[{"x":16.570008285004143,"y":55.14391787142552,"width":18.121874809265137,"height":6.875,"duration":{"from":35,"to":35.05},"libraryTitle":"Text","action":{"library":"H5P.Text 1.1","params":{"text":"
What would have been a better way for Paul to start the conversation?<\/p>\n\n
Why?<\/p>\n"},"subContentId":"7ba18ce9-e6ad-4f28-a1af-657925220326","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"pause":true,"displayType":"poster","buttonOnMobile":false,"visuals":{"backgroundColor":"rgba(207, 226, 243, 0.9)","boxShadow":true},"goto":{"url":{"protocol":"http:\/\/"},"visualize":false,"type":""},"label":""},{"x":60.041407867494826,"y":80.88235294117646,"width":10,"height":10,"duration":{"from":35,"to":35.05},"libraryTitle":"Text","action":{"library":"H5P.Text 1.1","params":{"text":"
As Paul knows that Soraya needed dependency leave the previous day, a more empathetic approach would have been to start by asking how Soraya is.<\/p>\n\n
Also, it is unsettling for Soraya to have to guess what the reason for the meeting is. Paul should state clearly at the beginning of the meeting what the purpose is; ideally, he would have also let Soraya know this when he organised the meeting with her.<\/p>\n"},"subContentId":"4a792a57-a689-4b00-b9b7-b1e9a01756cf","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"pause":false,"displayType":"button","buttonOnMobile":false,"visuals":{"backgroundColor":"rgb(255, 255, 255)","boxShadow":true},"goto":{"url":{"protocol":"http:\/\/"},"visualize":false,"type":""},"label":"
Hint<\/p>\n"},{"x":8.281573498964804,"y":40.44117647058823,"width":22.5,"height":11.875,"duration":{"from":90.03,"to":90.08},"libraryTitle":"Text","action":{"library":"H5P.Text 1.1","params":{"text":"
How could Paul handle Soraya's attempt at explanation better?<\/p>\n\n
What emotional reaction does Paul's behaviour provoke in Soraya?<\/p>\n\n
What benefits would there be if Paul listened to Soraya's explanation?<\/p>\n"},"subContentId":"0737bc88-ec43-4bd6-bd5b-c132fce87d33","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"pause":true,"displayType":"poster","buttonOnMobile":false,"visuals":{"backgroundColor":"rgba(207, 226, 243, 0.9)","boxShadow":true},"goto":{"url":{"protocol":"http:\/\/"},"visualize":false,"type":""},"label":""},{"x":62.11180124223603,"y":77.20588235294117,"width":10,"height":10,"duration":{"from":90.03,"to":90.08},"libraryTitle":"Text","action":{"library":"H5P.Text 1.1","params":{"text":"
Paul should give Soraya an opportunity to explain her absence, instead of interrupting. As well as this being a more supportive approach, sharing an understanding of the situation would help Paul and Soraya discuss possible solutions.<\/p>\n\n
However, in response to Paul's unwillingness to listen, Soraya quickly becomes frustrated and defensive.<\/p>\n"},"subContentId":"cdd6cfb9-b619-43ed-9847-c3531891dd4e","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"pause":false,"displayType":"button","buttonOnMobile":false,"visuals":{"backgroundColor":"rgb(255, 255, 255)","boxShadow":true},"goto":{"url":{"protocol":"http:\/\/"},"visualize":false,"type":""},"label":"
Hint<\/p>\n\n
<\/p>\n"},{"x":10.356255178127588,"y":40.48836327631836,"width":20.625,"height":8.75,"duration":{"from":187.543,"to":187.743},"libraryTitle":"Text","action":{"library":"H5P.Text 1.1","params":{"text":"
What do you think about Paul's statement that he has been very fair?<\/p>\n\n
Why does Soraya feel that he has not been fair?<\/p>\n"},"subContentId":"8a80c319-255d-4633-8e34-f86b5d8baf59","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"pause":true,"displayType":"poster","buttonOnMobile":false,"visuals":{"backgroundColor":"rgba(207, 226, 243, 0.9)","boxShadow":true},"goto":{"url":{"protocol":"http:\/\/"},"visualize":false,"type":""},"label":""},{"x":60.041407867494826,"y":77.20588235294117,"width":10,"height":10,"duration":{"from":187.543,"to":187.743},"libraryTitle":"Text","action":{"library":"H5P.Text 1.1","params":{"text":"
Paul probably thinks he is being fair because he is following company policy very precisely.<\/p>\n\n
Soraya, on the other hand, probably feels he is being unfair to her because he is not taking her individual situation into account, is not listening to her, and, in her perception, is not treating her the same as other staff who have taken emergency leave.<\/p>\n"},"subContentId":"4d930b3a-fd9c-461d-95e4-8bd310f446f3","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"pause":false,"displayType":"button","buttonOnMobile":false,"visuals":{"backgroundColor":"rgb(255, 255, 255)","boxShadow":true},"goto":{"url":{"protocol":"http:\/\/"},"visualize":false,"type":""},"label":"
Hint<\/p>\n"},{"x":18.630902433355878,"y":36.76464879335476,"width":20.625,"height":9.375,"duration":{"from":273.675,"to":277},"libraryTitle":"Text","action":{"library":"H5P.Text 1.1","params":{"text":"
What are the outcomes of this conversation?<\/p>\n\n
Do you think better outcomes could have been achieved?<\/p>\n\n
How?<\/p>\n"},"subContentId":"97ef0013-d446-4245-b782-7140e62a7b20","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"pause":true,"displayType":"poster","buttonOnMobile":false,"visuals":{"backgroundColor":"rgba(207, 226, 243, 0.9)","boxShadow":true},"goto":{"url":{"protocol":"http:\/\/"},"visualize":false,"type":""},"label":""},{"x":62.11180124223603,"y":77.20588235294117,"width":10,"height":10,"duration":{"from":273.675,"to":277},"libraryTitle":"Text","action":{"library":"H5P.Text 1.1","params":{"text":"
Paul probably feels partly satisfied with the outcome, because he has achieved his aim of making Soraya aware of company policy on absences and has given her a warning about future absences. In his intrapersonal<\/em> communication, he is probably telling himself that he has done his duty as a manager, and has been clear and fair, while Soraya has been uncooperative.<\/p>\n\n
However, another outcome is that he has a dissatisfied and angry staff member, who is threatening to get support from her union representative for her position. He has also failed to find out the reason for her absences, so he and Soraya have not had an opportunity to identify solutions that might work well for both the company and the employee.<\/p>\n\n
Watch the next video to see an alternative approach that Paul could have taken to this conversation.<\/p>\n"},"subContentId":"a3c59109-05e3-4514-8e43-d72a022a260d","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"pause":true,"displayType":"button","buttonOnMobile":false,"visuals":{"backgroundColor":"rgb(255, 255, 255)","boxShadow":true},"goto":{"url":{"protocol":"http:\/\/"},"visualize":false,"type":""},"label":"
Hint<\/p>\n"}],"endscreens":[{"time":278,"label":"4:38 Submit screen"}]},"summary":{"task":{"library":"H5P.Summary 1.10","params":{"intro":"Choose the correct statement.","summaries":[{"subContentId":"404012f4-d6ec-4508-ae2d-a4055983afd1","tip":""}],"overallFeedback":[{"from":0,"to":100}],"solvedLabel":"Progress:","scoreLabel":"Wrong answers:","resultLabel":"Your result","labelCorrect":"Correct.","labelIncorrect":"Incorrect! Please try again.","alternativeIncorrectLabel":"Incorrect","labelCorrectAnswers":"Correct answers.","tipButtonLabel":"Show tip","scoreBarLabel":"You got :num out of :total points","progressText":"Progress :num of :total"},"subContentId":"a95698dd-3a77-491a-a4e3-1c352caed311","metadata":{"contentType":"Summary","license":"U","title":"Untitled Summary"}},"displayAt":3}},"override":{"autoplay":false,"loop":false,"showBookmarksmenuOnLoad":false,"showRewind10":false,"preventSkipping":false,"deactivateSound":false},"l10n":{"interaction":"Interaction","play":"Play","pause":"Pause","mute":"Mute","unmute":"Unmute","quality":"Video Quality","captions":"Captions","close":"Close","fullscreen":"Fullscreen","exitFullscreen":"Exit Fullscreen","summary":"Open summary dialog","bookmarks":"Bookmarks","endscreen":"Submit screen","defaultAdaptivitySeekLabel":"Continue","continueWithVideo":"Continue with video","playbackRate":"Playback Rate","rewind10":"Rewind 10 Seconds","navDisabled":"Navigation is disabled","sndDisabled":"Sound is disabled","requiresCompletionWarning":"You need to answer all the questions correctly before continuing.","back":"Back","hours":"Hours","minutes":"Minutes","seconds":"Seconds","currentTime":"Current time:","totalTime":"Total time:","singleInteractionAnnouncement":"Interaction appeared:","multipleInteractionsAnnouncement":"Multiple interactions appeared.","videoPausedAnnouncement":"Video is paused","content":"Content","answered":"@answered answered","endcardTitle":"@answered Question(s) answered","endcardInformation":"You have answered @answered questions, click below to submit your answers.","endcardInformationNoAnswers":"You have not answered any questions.","endcardInformationMustHaveAnswer":"You have to answer at least one question before you can submit your answers.","endcardSubmitButton":"Submit Answers","endcardSubmitMessage":"Your answers have been submitted!","endcardTableRowAnswered":"Answered questions","endcardTableRowScore":"Score","endcardAnsweredScore":"answered","endCardTableRowSummaryWithScore":"You got @score out of @total points for the @question that appeared after @minutes minutes and @seconds seconds.","endCardTableRowSummaryWithoutScore":"You have answered the @question that appeared after @minutes minutes and @seconds seconds."}},"library":"H5P.InteractiveVideo 1.22","metadata":{"contentType":"Interactive Video","license":"U","title":"The 'bad' manager"},"subContentId":"cf75bad9-2ca6-4187-a3a3-d5efb820d734"},"useSeparator":"auto"},{"content":{"params":{"text":"
Task 3: The 'good' manager video<\/h2>\n\n
Now watch the following video (5:43 minutes). This is based on the same scenario, but in this version Paul takes a very different approach to the conversation, prompting a different reaction from Soraya and resulting in a much more positive outcome.<\/p>\n\n
Again, use the questions that appear in the video to reflect on the situation and consider how it connects with the theories of communication that you have read about in the textbook. Check your answers against our suggestions by clicking the Hint<\/strong> button.<\/p>\n\n
Also consider how the rituals of conversation<\/a> are used in this situation.<\/p>\n\n
(If you are not able to watch the video, or if you find it hard to understand the spoken English, you can use the written summary of the scenario instead.) Provide link<\/span><\/p>\n\n
<\/p>\n"},"library":"H5P.AdvancedText 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"17246b5f-fab1-43d7-9e83-2abb16a71b88"},"useSeparator":"auto"},{"content":{"params":{"interactiveVideo":{"video":{"startScreenOptions":{"title":"Interactive Video","hideStartTitle":false},"textTracks":{"videoTrack":[{"label":"Subtitles","kind":"subtitles","srcLang":"en"}]},"files":[{"path":"https:\/\/youtu.be\/xG2ktJ8E1mo","mime":"video\/YouTube","copyright":{"license":"U"}}]},"assets":{"interactions":[{"x":14.492753623188406,"y":33.088235294117645,"width":19.9375,"height":10.625,"duration":{"from":65.947,"to":65.957},"libraryTitle":"Text","action":{"library":"H5P.Text 1.1","params":{"text":"
How would you describe Paul\u2019s approach at the beginning of this meeting?
\nWhat verbal and non-verbal communication techniques does Paul use to make Soraya feel at ease?<\/p>\n\n
How does Soraya respond?<\/p>\n"},"subContentId":"d3cf28fd-812e-4317-a19b-400e353574fc","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"pause":true,"displayType":"poster","buttonOnMobile":false,"visuals":{"backgroundColor":"rgba(207, 226, 243, 0.9)","boxShadow":true},"goto":{"url":{"protocol":"http:\/\/"},"visualize":false,"type":""},"label":""},{"x":62.11180124223603,"y":80.88235294117646,"width":10,"height":10,"duration":{"from":65.947,"to":65.957},"libraryTitle":"Text","action":{"library":"H5P.Text 1.1","params":{"text":"
Paul takes an empathetic approach, focusing on Soraya\u2019s well-being before company policy. He creates a welcoming atmosphere non-verbally by moving the chair to a less confrontational position. He asks questions that indicate his concern for her, and is clearly listening to her answers.<\/p>\n\n
Soraya responds by being apologetic, instead of defensive, about her absence, and is open about her problems at home.<\/p>\n"},"subContentId":"9afab2f1-a321-4fe2-a032-904976581a55","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"pause":false,"displayType":"button","buttonOnMobile":false,"visuals":{"backgroundColor":"rgb(255, 255, 255)","boxShadow":true},"goto":{"url":{"protocol":"http:\/\/"},"visualize":false,"type":""},"label":"
Hint<\/p>\n"},{"x":18.630902433355878,"y":36.76464879335476,"width":18.75,"height":8.125,"duration":{"from":120.049,"to":120.54},"libraryTitle":"Text","action":{"library":"H5P.Text 1.1","params":{"text":"
How does Paul introduce the topic of the company\u2019s dependency leave policy?<\/p>\n\n
What emotional response does this prompt in Soraya?<\/p>\n"},"subContentId":"9aad881b-bfc1-438e-93d8-0e1b6df9c464","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"pause":true,"displayType":"poster","buttonOnMobile":false,"visuals":{"backgroundColor":"rgba(217, 210, 233, 0.9)","boxShadow":true},"goto":{"url":{"protocol":"http:\/\/"},"visualize":false,"type":""},"label":""},{"x":60.041407867494826,"y":73.52941176470588,"width":10,"height":10,"duration":{"from":120.049,"to":120.59},"libraryTitle":"Text","action":{"library":"H5P.Text 1.1","params":{"text":"
Paul anticipates Soraya\u2019s potential concern about disciplinary action and reassures her that he is not talking to her about the policy so as to criticise her, but to use it as a starting point for a two-way discussion about how she can balance work and family responsibilities.<\/p>\n\n
As a result, Soraya sounds relaxed and unthreatened, and is open to listening carefully to what Paul has to say about the policy.<\/p>\n"},"subContentId":"3f58412b-96cd-4c4c-88a9-3bf87d57ff53","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"pause":false,"displayType":"button","buttonOnMobile":false,"visuals":{"backgroundColor":"rgb(255, 255, 255)","boxShadow":true},"goto":{"url":{"protocol":"http:\/\/"},"visualize":false,"type":""},"label":"
Hint<\/p>\n"},{"x":12.420600568744497,"y":22.05382887639271,"width":21.25,"height":13.125,"duration":{"from":258.156,"to":268.156},"libraryTitle":"Text","action":{"library":"H5P.Text 1.1","params":{"text":"
We have read in the course materials about 'conflict avoidance', through avoiding talking about difficult topics. Here, Paul does not avoid talking about the company's policy on absence, but he manages not to provoke a defensive reaction in Soraya.<\/p>\n\n
How do you think he achieves this?<\/p>\n\n
Why is this important?<\/p>\n"},"subContentId":"3068fc31-cf4f-4671-aa72-68d230007613","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"pause":true,"displayType":"poster","buttonOnMobile":false,"visuals":{"backgroundColor":"rgba(207, 226, 243, 0.9)","boxShadow":true},"goto":{"url":{"protocol":"http:\/\/"},"visualize":false,"type":""},"label":""},{"x":57.971014492753625,"y":84.55882352941175,"width":10,"height":10,"duration":{"from":258.156,"to":258.166},"libraryTitle":"Text","action":{"library":"H5P.Text 1.1","params":{"text":"
Paul clearly explains the company policy to her in a non-threatening, non-critical way, and gives her a copy of the policy to read later. This is likely to make Soraya feel more in control of the situation, and that she is being treated fairly.<\/p>\n\n
Paul also listens attentively to Soraya\u2019s explanations and does not interrupt. He asks questions which indicate that he has listened and is interested in understanding her situation, not just looking after the company\u2019s interests.<\/p>\n\n
It is important not to avoid difficult subjects in the workplace. In this situation, Paul knows that to make a workplace run smoothly, and to be fair to all employees, policies do need to be clearly communicated to staff and applied consistently. If Paul had not raised the company policy on absences with Soraya promptly, this could have escalated into a bigger problem, with more frequent absences and perhaps ultimately a job loss for Soraya.<\/p>\n"},"subContentId":"9d7b687f-d3b5-4e6c-a9b3-cf5923df51e4","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"pause":true,"displayType":"button","buttonOnMobile":false,"visuals":{"backgroundColor":"rgb(255, 255, 255)","boxShadow":true},"goto":{"url":{"protocol":"http:\/\/"},"visualize":false,"type":""},"label":"
Hint<\/p>\n"},{"x":22.783761391880695,"y":62.49923796759459,"width":15.0625,"height":5.625,"duration":{"from":336.06,"to":336.15999999999997},"libraryTitle":"Text","action":{"library":"H5P.Text 1.1","params":{"text":"
What are the outcomes of this conversation for Paul, Soraya and the company?<\/p>\n"},"subContentId":"eb68fbf8-cb01-4f21-b551-5ab91a4a06c4","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"pause":true,"displayType":"poster","buttonOnMobile":false,"visuals":{"backgroundColor":"rgba(207, 226, 243, 0.9)","boxShadow":true},"goto":{"url":{"protocol":"http:\/\/"},"visualize":false,"type":""},"label":""},{"x":47.2972972972973,"y":44.85294117647059,"width":10,"height":10,"duration":{"from":336.06,"to":336.15999999999997},"libraryTitle":"Text","action":{"library":"H5P.Text 1.1","params":{"text":"
By taking an empathetic and non-judgmental approach to this potentially conflictual conversation, Paul has achieved a number of positive outcomes. At a personal level, he and Soraya have strengthened their relationship. Paul\u2019s attitude encouraged Soraya to be open about her difficulties instead of being defensive - this made it easier for them to find mutually acceptable solutions and built mutual trust, which is likely to have long-term benefits and make his job as her manager easier.<\/p>\n\n
By communicating openly about her situation, Soraya has retained her job while finding a way to attend to her son\u2019s needs more easily as well.<\/p>\n\n
For the company, the outcome is that they have retained a committed employee by allowing some flexibility, and have avoided potential disciplinary actions, appeals and union intervention, all of which would be costly and time-consuming. Soraya has also become more aware of the company\u2019s policy on absences, so is more likely to comply with it in future.<\/p>\n"},"subContentId":"e2348e92-b11d-441c-8dd1-3561b97bf445","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"}},"pause":true,"displayType":"button","buttonOnMobile":false,"visuals":{"backgroundColor":"rgb(255, 255, 255)","boxShadow":true},"goto":{"url":{"protocol":"http:\/\/"},"visualize":false,"type":""},"label":"
Hint<\/p>\n"}]},"summary":{"task":{"library":"H5P.Summary 1.10","params":{"intro":"Choose the correct statement.","summaries":[{"subContentId":"ffcbc969-a6ce-4ca6-99ed-9dd58cef649f","tip":""}],"overallFeedback":[{"from":0,"to":100}],"solvedLabel":"Progress:","scoreLabel":"Wrong answers:","resultLabel":"Your result","labelCorrect":"Correct.","labelIncorrect":"Incorrect! Please try again.","alternativeIncorrectLabel":"Incorrect","labelCorrectAnswers":"Correct answers.","tipButtonLabel":"Show tip","scoreBarLabel":"You got :num out of :total points","progressText":"Progress :num of :total"},"subContentId":"5fe132dc-6fb2-435a-a845-db7dc63665c4","metadata":{"contentType":"Summary","license":"U","title":"Untitled Summary"}},"displayAt":3}},"override":{"autoplay":false,"loop":false,"showBookmarksmenuOnLoad":false,"showRewind10":false,"preventSkipping":false,"deactivateSound":false},"l10n":{"interaction":"Interaction","play":"Play","pause":"Pause","mute":"Mute","unmute":"Unmute","quality":"Video Quality","captions":"Captions","close":"Close","fullscreen":"Fullscreen","exitFullscreen":"Exit Fullscreen","summary":"Open summary dialog","bookmarks":"Bookmarks","endscreen":"Submit screen","defaultAdaptivitySeekLabel":"Continue","continueWithVideo":"Continue with video","playbackRate":"Playback Rate","rewind10":"Rewind 10 Seconds","navDisabled":"Navigation is disabled","sndDisabled":"Sound is disabled","requiresCompletionWarning":"You need to answer all the questions correctly before continuing.","back":"Back","hours":"Hours","minutes":"Minutes","seconds":"Seconds","currentTime":"Current time:","totalTime":"Total time:","singleInteractionAnnouncement":"Interaction appeared:","multipleInteractionsAnnouncement":"Multiple interactions appeared.","videoPausedAnnouncement":"Video is paused","content":"Content","answered":"@answered answered","endcardTitle":"@answered Question(s) answered","endcardInformation":"You have answered @answered questions, click below to submit your answers.","endcardInformationNoAnswers":"You have not answered any questions.","endcardInformationMustHaveAnswer":"You have to answer at least one question before you can submit your answers.","endcardSubmitButton":"Submit Answers","endcardSubmitMessage":"Your answers have been submitted!","endcardTableRowAnswered":"Answered questions","endcardTableRowScore":"Score","endcardAnsweredScore":"answered","endCardTableRowSummaryWithScore":"You got @score out of @total points for the @question that appeared after @minutes minutes and @seconds seconds.","endCardTableRowSummaryWithoutScore":"You have answered the @question that appeared after @minutes minutes and @seconds seconds."}},"library":"H5P.InteractiveVideo 1.22","metadata":{"contentType":"Interactive Video","license":"U","title":"The 'good manager'"},"subContentId":"df908a70-17ae-453c-a37d-6d83540a4f2f"},"useSeparator":"auto"},{"content":{"params":{"text":"
Task 4: Discussion forum<\/h2>\n\n
Finally, imagine yourself as Paul or Soraya in one<\/strong> of the above videos. What do you think was your intra<\/strong><\/em>-personal communication in that scenario? I.e. what do you think Paul or Soraya was thinking within themselves? (You may find it helpful to look back at the reading on Intrapersonal communication<\/a> before you answer.)<\/p>\n\n
Share your thoughts in the Difficult workplace conversation<\/em> discussion forum<\/a> and read what some others have posted. Don't forget to tag your post with the course code: CCOM103<\/strong>.<\/p>\n"},"library":"H5P.AdvancedText 1.1","metadata":{"contentType":"Text","license":"U","title":"Untitled Text"},"subContentId":"a4b7ddf6-9f6b-44b6-a1a7-472417c5238f"},"useSeparator":"auto"}]}

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